FAQ’s & Latest Answer
First, give us a call or send us an inquiry. You can find us on Alibaba’s website, Facebook, Tiktok, INS and our Era Star Auto website. We will guide you through our business terms and the range of payment options available.
Our prices are FOB prices from China, which include all expenses related to delivering the car to the port and preparing it for shipment, such as inland transportation, handling, and packaging fees. However, they do not include the cost of ocean freight, rail, or overseas road transport to your destination country, nor any import duties, taxes, or other charges that may apply upon arrival.
Yes. We secure the car at our showroom HQ and give it a full inspection to ensure there are no damages and the car received is to the correct specification. Images of the car are then sent to the client with matching chassis numbers to confirm the car is delivered.
We can export to any country where there is a legal law to import vehicle from China. We do specialize in exporting to regions such as Central Asia, Russia, Southeast Asia, the Middle East, and Africa.
CIF stands for (Cost+Insurance+Freight) it covers freight, port to port insurance and other costs of freight. FOB price stands for (Free on board price); it means that the price does not include insurance, Freight and Inspection charges.
If you want to purchase a vehicle which is not listed in our available stock then you can email us at John@new-eraauto.com The enquiry will be sent directly to our sales team who will then follow it up. We will then check with our network of car dealers across the China ensuring we obtain very Competitive/Cheap prices for the car we are looking for.
We use a reputable logistics company to deliver our cars to port. Cars are not driven unless agreed with the customer.
Yes – part of the service that we offer is inland transport and shipping to your port of choice anywhere in the world.
Upon receipt of your payment, we will arrange booking of your vehicle for shipping on the next available vessel. All shipping documents will be first sent by email and then sent by courier to you after the vessel sails. This is to ensure your documents will arrive before the ship arrives at your selected port.
Our Office hours are 8:30am – 5:30pm, Monday to Saturday. But our sales staff can respond to enquiries outside of office hours if they are able to.